Refund Policy for Digital Downloads

Please read my refund policy carefully before making your purchase to ensure you fully understand the terms and conditions regarding refunds for digital downloads.

1. No Refunds on Digital Downloads

Due to the nature of digital products, all sales are final once the product has been successfully downloaded or accessed. I cannot offer refunds, exchanges, or cancellations after the purchase is completed.

2. Eligibility for Refund (Exceptional Cases)

I only grant refunds in the following exceptional cases:

• Technical issues: If the product is defective or cannot be accessed due to technical reasons beyond your control.

• Duplicate purchases: If you accidentally purchased the same item twice.

• Unintentional purchase error: If the transaction shows clear technical glitches or billing issues.

To request a refund under these circumstances, contact me within 14 days of your purchase with:

• Proof of purchase (e.g., receipt or order number).

• Description of the issue encountered.

3. Contact for Support

If you experience issues with your download or need assistance, please contact me at:
Email: serafim@mazurs.photography
Response Time: I aim to reply within 24 hours.

4. Resolution Process

Once your refund request is reviewed and approved (if eligible), the refund will be processed to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account.

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of mind after purchase.

• Inability to use the product due to device compatibility issues (please review product descriptions and system requirements before purchasing).

• Downloaded files or accessed content showing a successful transaction.

By making a purchase, you agree to this refund policy. If you have questions, feel free to contact me for further assistance.